FAQ

Do you have a physical outlet?
No, we do not have a physical shop yet. But you can feel free to reach out to us for scheduling FaceTime / WhatsApp calls. Please email us to schedule your appointments. You can find the details in our Contact Details Page.

Can I pick up my order?
Yes, please contact us at info@elastories.com with your order number.               

Is there any guarantee/warranty for my products?
No. There is no explicit guarantee / warranty. But we promise to deliver premium quality jewelry to you.

Can I return or exchange an item?
We do not offer any return or exchange. Please check our Return and Exchange Policies.