FAQ
Do you have a physical outlet?
No, we do not have a physical shop yet. But you can feel free to reach out to us for scheduling FaceTime / WhatsApp calls. Please email us to schedule your appointments. You can find the details in our Contact Details Page.
How do I care for my jewelry?
- Clean your jewelry with cotton cloth after using it.
- Store in a dry place. Preferably in an air tight plastic box. Do not use velvet boxes or clothes to store artificial jewelry.
- Do not apply cosmetics or perfume/hair spray on the jewelry.
- Never apply nail polish coats on your jewelry.
Can I pick up my order?
Yes, please contact us at info@elastories.com with your order number.
Is there any guarantee/warranty for my products?
No. There is no explicit guarantee / warranty. But we promise to deliver premium quality jewelry to you.
Can I return or exchange an item?
We do not offer any return or exchange. Please check our Return and Exchange Policies.