AD Ruby Set

How do I care for my jewelry?

• Clean with a soft cotton cloth after use.
• Store in a dry, airtight plastic box. Avoid velvet or fabric storage to prevent moisture damage.
• Keep away from water, cosmetics, perfumes, and sprays.
• Remove before bathing, swimming, or exercising.
• Do not coat with nail polish or other substances.
  
  Proper care will keep your gorgeous jewelry looking new for years.

Do you have a physical outlet?
No, we do not have a physical shop yet. But you can feel free to reach out to us for scheduling FaceTime / WhatsApp calls. Please email us to schedule your appointments. You can find the details in our Contact Details Page.

Can I pick up my order?
Yes, please contact us at info@elastories.com with your order number.               

Is there any guarantee/warranty for my products?
No. There is no explicit guarantee / warranty. But we promise to deliver premium quality jewelry to you.

Can I return or exchange an item?
We do not offer any return or exchange. Please check our Return and Exchange Policies.

Shipment processing time

All orders are processed within 2-3 business days of receiving confirmed payments. Orders are not shipped or delivered on weekends or holidays.

• Standard Shipping 4 to 5   Business Days (Domestic)
• Standard Shipping 5 to 10 Business Days (US)
• Express Shipping    2 to 4   Business Days (Domestic)
• Express Shipping    2 to 5   Business Days (US)
• Priority Shipping    1 to 2   Business Days (Order by 12 PM for same day shipping)

Please email info@elastories.com for Priority shipping

Canada

Standard Shipping to Canada is FREE for all orders over $100/- CAD. Express Shipping is available for a flat rate of $25/- CAD. Standard shipping for orders under $100 CAD is a flat rate of $9.95/- CAD.

USA - No Tariffs or Custom Duties

Standard Shipping to the continental U.S is FREE for all orders over $110/- USD. Standard shipping for orders under $110 USD is a flat rate of $25/- USD. Express Shipping is available for a flat rate of $40/- USD. 

UK

Standard Shipping to UK is FREE for all orders over £150/- GBP. Standard shipping for orders under £150/- GBP is a flat rate of £20/- GBP. Express Shipping is available for a flat rate of £45/- GBP. 

• Standard Shipping 7 to 14 Business Days (UK)
• Express Shipping    4 to 7   Business Days (UK)

Customs & Duties for International Orders

We are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

All Sales Are Final

Please note that all sales are final.

Cancel/Return Policy

We do not accept cancellations or returns once products are purchased.

Refund/Exchange Policy (If Applicable)

Damages and issues

We kindly request that you inspect your order within 24 hours of the delivery timestamp and contact us immediately if your item is defective, damaged, or if you received the wrong product. Your satisfaction is our top priority, and we are committed to resolving any issues as quickly as possible.

Online Order Returns & Exchanges

Returns or exchanges for online orders will only be accepted if:

• Your order was damaged in transit, or

• You received the incorrect product.

In such cases, items must be returned exactly as received: unworn, in original packaging, and with all tags intact.

For all other return or exchange requests (not related to transit damage or wrong product received), all shipping, courier, and logistics charges will be the responsibility of the customer, both for sending and receiving items.

Unboxing Video Requirement

To process any damage claim, an unedited unboxing video is mandatory.

• The video must clearly show the entire unboxing process from the moment the package is opened, without any cuts or edits.

• The damage or issue must be clearly visible in the video.

This is required to validate the claim and to ensure a smooth resolution process.

Return Shipping Label

A return shipping label will only be provided if the issue is due to our error (e.g., wrong item sent or a defective product).
Once the label is issued, the product must be shipped back within 48 hours.

Store Credit or Replacement

Once we receive and inspect the returned product, we will notify you within a reasonable timeframe regarding the outcome.
If your return is approved:

• A replacement will be sent (subject to availability), or

• If an exchange is not possible, a store credit will be issued, valid for 3 months.

Refund Timelines

Please note: It may take some time for your bank or credit card company to process and post any approved refunds.
If more than 15 business days have passed since we approved your return, please contact us at info@elastories.com.

Non-Acceptable Reasons for Refund or Return/Exchange

 We will NOT accept refund or return/exchange for below reasons:

• The product does not suit the customer’s preference.
• The customer changed their mind after purchase.
• The order was placed by mistake.
• Delays caused by courier services.
• The order arrived after the event or occasion date.
• All products are handcrafted and use natural stones, there will be slight variations in color tone due to photographic lighting or screen settings. For clarity regarding color, quality, or size, please contact our team before placing your order.
• Small metal filling over the stone which is a result of hand craftmanship.
• The size of the jewelry does not meet your expectations.
• Incorrect or outdated delivery address.
• Incorrect address format including any form of a PO Box address.
• After failed delivery attempts by our courier agencies.
• Package refused by recipient.

Cancellation:

We shall not be able to process the cancellation once the order is processed, however store credit will be offered against the cancellation of an unprocessed order.

Cancellation will not be processed for made-to-order/customized orders.

Additional Notes:

• In some cases, earring stems may be intentionally bent to prevent breakage during transit. This is not considered transit damage.
• Minor issues such as beads or stones falling off during transit can be easily fixed with fabric glue and will not be eligible for a return or refund.
• Please note that the color, shades, and texture of the product may vary slightly from the actual item due to photography limitations. We strive to ensure that our product images are as accurate as possible, aiming for up to 99% similarity to the real product. We appreciate your understanding of these slight variations.
• The back rope is given as a gesture of compliment from ELA STORIES, in case a back chain is not added by the customer, additionally. Hence, any damages in the back rope will not be considered as a damage. However, we can provide a additional back rope in the next order, if the customer inform us while placing the order.

Items are thoroughly checked for any defects, and a video is recorded before they are shipped. If there are any issues with the items in your order, please contact us at info@elastories.com within 24 hours of delivery timestamp. After 24 hours we cannot investigate the issue.