Hamza

How do I care for my jewelry?

• Clean with a soft cotton cloth after use.
• Store in a dry, airtight plastic box. Avoid velvet or fabric storage to prevent moisture damage.
• Keep away from water, cosmetics, perfumes, and sprays.
• Remove before bathing, swimming, or exercising.
• Do not coat with nail polish or other substances.

Do you have a physical outlet?
No, we do not have a physical shop yet. But you can feel free to reach out to us for scheduling FaceTime / WhatsApp calls. Please email us to schedule your appointments. You can find the details in our Contact Details Page.

Can I pick up my order?
Yes, please contact us at info@elastories.com with your order number.               

Is there any guarantee/warranty for my products?
No. There is no explicit guarantee / warranty. But we promise to deliver premium quality jewelry to you.

Can I return or exchange an item?
We do not offer any return or exchange. Please check our Return and Exchange Policies.

Shipment processing time

All orders are processed within 2-3 business days of receiving confirmed payments. Orders are not shipped or delivered on weekends or holidays.

• Standard Shipping 8 to 10 Business Days
• Express Shipping   2 to 4   Business Days
• Priority Shipping    1 to 2   Business Days (Order by 12 PM for same day shipping)

Please email info@elastories.com for Priority shipping 

Canada

Standard Shipping to Canada is FREE for all orders over $100/- CAD. Express Shipping is available for a flat rate of $25/- CAD. Standard shipping for orders under $100 CAD is a flat rate of $9.95/- CAD

USA

Standard Shipping to the continental U.S is FREE for all orders over $110/- USD. Standard shipping for orders under $110 USD is a flat rate of $25/- USD. Express Shipping is available for a flat rate of $40/- USD. 

International 

FREE for all orders over $300/- CAD. For orders under $300/- CAD shipping rates are calculated based on your order weight at checkout. We use DHL, UPS and FedEx service to ship all our international orders.

Customs & Duties for US & International Orders

We are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

All Sales Are Final

Please note that all sales are final.

Cancel/Return Policy

We do not accept cancellations or returns once products are purchased.

Refund/Exchange Policy (If Applicable)

Damages and issues

We kindly request that you inspect your order within 24 hours of the delivery timestamp and contact us immediately if your item is defective, damaged, or if you received the wrong product. Your satisfaction is our top priority, and we are committed to resolving any issues as quickly as possible.

To process any damage claims, an unboxing video is mandatory. The video must clearly capture the entire unboxing process from the opening of the package, without any cuts or edits.

We will provide a return shipping label only if the issue is on our end (e.g., wrong item sent or defective product). The returned product must be shipped back within 48 hours from the time you receive the return shipping label.

Upon receipt of the returned product, we will fully examine it and notify you within a reasonable period whether you are entitled to a refund or a replacement. If a refund or replacement is approved, it will be processed using the original method of payment.

Non-Acceptable Reasons for Return/Exchange

 We will NOT accept return/exchange for below reasons:

• The product does not suit the customer’s preference.
• The customer changed their mind after purchase.
• The order was placed by mistake.
• Delays caused by courier services.
• The order arrived after the event or occasion date.
• Slight variations in color tone due to photographic lighting or screen settings. For clarity regarding color, quality, or size, please contact our team before placing your order.
• The size of the jewelry does not meet your expectations.

Additional Notes:

• In some cases, earring stems may be intentionally bent to prevent breakage during transit. This is not considered transit damage.
• Minor issues such as beads or stones falling off during transit can be easily fixed with fabric glue and will not be eligible for a return or refund.

Items are thoroughly checked for any defects before being shipped. If there are any issues with the items in your order, please contact us at info@elastories.com or request a return from customer account page within 24 hours of delivery timestamp. After 24 hours we cannot investigate the issue.