Proper care will keep your gorgeous artificial jewelry looking new for years.
Exchange Policy (If Applicable)
The products purchased are subject to exchange only if it’s damaged / incorrectly shipped.
Free Shipping on Orders Over $100 CAD (Canada) | $150 CAD (USA) | $300 CAD (International)
Product Details
Size & Dimensions
Earrings are 1.5" inches long from the base of the earring to the end of dangling beads.
How do I care for my jewelry?
Do you have a physical outlet?
No, we do not have a physical shop yet. But you can feel free to reach out to us for scheduling FaceTime / WhatsApp calls. Please email us to schedule your appointments. You can find the details in our Contact Details Page.
Can I pick up my order?
Yes, please contact us at info@elastories.com with your order number.
Is there any guarantee/warranty for my products?
No. There is no explicit guarantee / warranty. But we promise to deliver premium quality jewelry to you.
Can I return or exchange an item?
We do not offer any return or exchange. Please check our Return and Exchange Policies.
Shipment processing time
All orders are processed within 2-3 business days of receiving confirmed payments. Orders are not shipped or delivered on weekends or holidays.
Please email info@elastories.com for Priority shipping
Canada
Standard Shipping to Canada is FREE for all orders over $100/- CAD. Express Shipping is available for a flat rate of $25/- CAD. Standard shipping for orders under $100 CAD is a flat rate of $9.95/- CAD
USA
Standard Shipping to the continental U.S is FREE for all orders over $150/- CAD. Express Shipping is available for a flat rate of $40/- CAD. Standard shipping for orders under $150 CAD is a flat rate of $30/- CAD
International
FREE for all orders over $300/- CAD. For orders under $300/- CAD shipping rates are calculated based on your order weight at checkout. We use DHL, UPS and FedEx service to ship all our international orders.
Customs & Duties for US & International Orders
We are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
All sales are final.
The products purchased are subject to exchange only if it’s damaged / incorrectly shipped.
Please inspect your order within 24 hours of delivery stamp and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right. Our main priority is your satisfaction.
We will NOT accept return/exchange for below reasonsItems are thoroughly checked for any defects before being shipped. If there are any issues with the items in your order, please contact us at info@elastories.com within 24 hours of delivery timestamp. After 24 hours we cannot investigate the issue.
Join our email list for exclusive offers and the latest news.